KIVO BPO is committed to protecting the confidentiality, integrity, and availability of sensitive information in our custody, including data that may be accessed by third-party vendors. This 3rd party vendor assessment and data access policy outlines the procedures and controls that are in place to assess and manage third-party risks and data access.
2. Vendor Assessment
KIVO BPO conducts a comprehensive vendor assessment process to ensure that any third-party vendors who have access to sensitive data meet our security and privacy standards. This assessment includes a review of the vendor’s security controls, policies, and procedures, as well as an evaluation of their reputation and track record. The vendor assessment process includes the following:
3. Contractual Obligations
KIVO BPO requires all third-party vendors who have access to sensitive data to sign a contract that includes specific obligations related to data access, data protection, and data handling. These obligations may include confidentiality agreements, data protection addendums, and adherence to our data access control policy. The contractual obligations include the following:
4. Roles of Third-Party Vendors
The roles of third-party vendors who have access to sensitive data may vary depending on the nature of the services being provided. Examples of roles that may require access to sensitive data include:
5. Circumstances for Data Access
Third-party vendors are granted access to sensitive data only when necessary to perform their job functions. Access is granted based on a need-to-know basis and is reviewed periodically to ensure that access is appropriate and necessary. KIVO BPO also monitors third-party vendor access to sensitive data and requires vendors to promptly report any security incidents or data breaches.
6. Review and Maintenance
KIVO BPO regularly reviews and updates this 3rd party vendor assessment and data access policy to ensure that it remains effective and aligned with our information security objectives and controls.
If you have any questions or concerns about this 3rd Party Vendor Assessment and Data Access Policy or our handling of sensitive information, please contact us at [email protected].
Our specialized Business Process Outsourcing (BPO) service provides significant efficiency increases to our clients. We offer up to a 42% increase in efficiency through the following:
Cost reduction: Access to a large pool of resources and talent, enables us to handle high volumes of work at a lower cost per unit.
Specialization and expertise: KIVO specializes in specific business functions and invests in the necessary infrastructure, technology, and talent. This expertise allows us to perform tasks more efficiently and accurately than in-house teams, resulting in higher-quality output and a reduction in errors.
Technology and automation: Our cutting-edge technology and automation tools help streamline processes and reduce manual labor. Our technology not only speeds up processes but also increases accuracy, resulting in a higher level of efficiency.
Focus on core business: Outsourcing non-core functions to KIVO allows our client companies to focus on their core competencies and strategic goals. By reallocating resources and attention to high-value activities, our clients can improve their overall efficiency and effectiveness in the marketplace