1. Overview

KIVO BPO is committed to protecting the confidentiality, integrity, and availability of sensitive information in our custody. This data access control policy outlines the procedures and controls that are in place to ensure that only authorized personnel have access to sensitive data.

2. Access Control Measures

KIVO BPO implements the following access control measures:

• Unique user IDs and passwords: All personnel are assigned unique user IDs and passwords to access sensitive data.
• Passwords must meet minimum complexity requirements and must be changed at regular intervals.
• Multi-factor authentication: KIVO BPO uses multi-factor authentication for certain systems and applications to further enhance access control.
• Role-based access control: Access to sensitive data is based on employees’ roles and responsibilities. Access is granted only to those personnel who have a legitimate business need to access the data.
• Least privilege: Access to sensitive data is granted on a need-to-know basis. Personnel are only granted access to the data that is necessary for them to perform their job functions.

3. Monitoring

KIVO BPO monitors access to sensitive data to detect any unauthorized access attempts. Access logs are regularly reviewed and audited to ensure that access to sensitive data is in compliance with our policies and procedures.

4. Sensitive Data Categories

KIVO BPO classifies sensitive data into categories based on the nature of the data and the level of access control required. These categories are:

• Confidential: Data that is highly sensitive and requires the highest level of access control.
• Internal Use Only: Data that is sensitive but may be shared within our organization for legitimate business purposes.
• Public: Data that is not sensitive and can be shared publicly.

5. Roles with Access to Sensitive Data

KIVO BPO identifies the roles in our organization that have access to sensitive data based on a need-to-know basis. The specific roles may vary depending on the nature of the data being accessed and the specific services being provided to our clients.

6. Review and Maintenance

KIVO BPO regularly reviews and updates this data access control policy to ensure that it remains effective and aligned with our information security objectives and controls.

If you have any questions or concerns about this data access control policy or our handling of sensitive information, please contact us at [email protected].