Analyzing the US Courier, Express, and Parcel (CEP) Market

The US Courier, Express, and Parcel (CEP) market stand at the forefront of transformation. As of 2023, the market size is estimated at a substantial USD 116.71 billion, poised to surge to USD 180.35 billion by 2028, marking a compelling CAGR of 9.09% during the forecast period.

E-commerce, Manufacturing, and Pharmaceuticals

Fueling this growth are pivotal developments in e-commerce, manufacturing, and pharmaceutical sectors. The e-commerce boom, coupled with emerging trends like omnichannel retailing, is steering the industry towards unprecedented heights. The United States-Mexico-Canada trade agreement (USMCA) acts as a catalyst, promising increased trade opportunities and a positive impact on the courier and express logistics domain.

B2C Dominance and Tech Innovations

The B2C market is experiencing remarkable growth, outpacing the B2B sector, primarily fueled by the surge in e-commerce. Innovations such as drone delivery services and e-locker delivery systems are reshaping the market dynamics, creating entry points for startups. Fast-changing consumer expectations for swift delivery are giving rise to on-demand courier services, contributing significantly to industry expansion.

The Critical Frontier

In the logistics spectrum, last-mile delivery reigns supreme, constituting almost half of the supply chain costs. To meet escalating consumer expectations, CEP companies are seamlessly integrating last-mile delivery into their service offerings. The last-mile delivery landscape is undergoing a transformation, exploring alternatives such as delivery lockers, pickup points, crowdsourced deliveries, drone deliveries, and autonomous vehicles.

E-commerce and Omni-Channel Triumph
  • E-commerce Surge: The surge in e-commerce activities, driven by online shopping, is a prime catalyst for CEP market growth. The modern retail approach revolves around crafting a seamless user experience, elevating the buying journey.
  • Omni-Channel Retailing: Businesses adept at seamlessly blending online and in-store experiences have a distinct advantage in meeting consumer demands for rapid delivery. Leveraging technology to optimize existing physical infrastructure becomes paramount in this context.
  • E-commerce Sales Snapshot: In the third quarter of 2022, US retail e-commerce sales reached USD 265.9 billion, marking a 10.8% increase from the same period in 2021. E-commerce sales accounted for 14.8% of total sales, underlining the transformative impact of online commerce.
The Post-Pandemic Landscape

Despite the challenges posed by the COVID-19 pandemic, the US retail e-commerce sector exhibited resilience. In the second quarter of 2020, e-commerce sales stood at USD 211.5 billion, witnessing a remarkable 44.5% increase from the same quarter in 2019. Health products and groceries emerged as key drivers during this period, fostering a paradigm shift towards ‘Supply Chain 4.0.’

Supply Chain Optimization and Global Realignment

As the industry surges forward, companies are redefining their strategies in response to the pandemic. ‘Supply Chain 4.0’ is a prevailing theme, where the ability to manufacture locally at competitive costs gains prominence. While international companies are considering restructuring and diversification, large-scale ‘near-shoring’ or ‘de-globalization’ remains a nuanced consideration.


KIVO BPO emerges as a strategic partner, offering data-driven solutions to navigate the complexities of the evolving CEP market. As the industry transforms, our expertise ensures that your business not only adapts but thrives in this new era of logistics.


To explore how KIVO BPO can elevate your logistics strategy, contact us at KIVOBPO.COM.

Let’s chart the course to success in the world of CEP!

María Font



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