customer information policy

1. Overview
KIVO BPO is committed to protecting the confidentiality, integrity, and availability of our customers’ information. This customer information policy outlines the procedures and controls that are in place to ensure that customer information is handled securely and in compliance with applicable data protection laws and regulations.



2.Types of Customer Information
KIVO BPO may collect and process the following types of customer information:

Contact information, such as name, address, phone number, and email address
Payment information, such as credit card number and billing address

  • Account information, such as username, password, and account preferences
  • Transaction information, such as purchase history and order details
  • Other information provided by the customer, such as feedback and surveys

3. Use of Customer Information
KIVO BPO uses customer information only for the following purposes:

  • To provide products and services requested by the customer
  • To process and fulfill orders and payments
  • To communicate with the customer about their account and transactions
  • To send promotional and marketing communications, where permitted by law and with the customer’s consent
  • To improve our products and services and to develop new products and services
  • To comply with applicable laws and regulations

4. Disclosure of Customer Information
KIVO BPO may disclose customer information only in the following circumstances:

  • To third-party vendors who provide services on our behalf, such as payment processing, shipping, and customer support. These vendors are authorized to use customer information only as necessary to perform their services and are required to maintain the confidentiality and security of the information.
  • To comply with applicable laws and regulations, such as a court order or subpoena.
  • To protect the rights, property, or safety of KIVO BPO, our customers, or others.

5. Security of Customer Information
KIVO BPO takes appropriate technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, or destruction. We use industry-standard security technologies and procedures to ensure the confidentiality, integrity, and availability of customer information.


6. Retention of Customer Information
KIVO BPO retains customer information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. We securely dispose of customer information when it is no longer needed.


7. Customer Rights
Customers have the right to access, correct, and delete their personal information that is in our possession. Customers may also withdraw their consent to the processing of their personal information or object to the processing of their personal information under certain circumstances. Customers may exercise these rights by contacting us at [email protected].


8. Review and Maintenance
KIVO BPO regularly reviews and updates this customer information policy to ensure that it remains effective and aligned with our data protection objectives and controls.


If you have any questions or concerns about this customer information policy or our handling of customer information, please contact us at [email protected].



Efficiency increase of 42%

Our specialized Business Process Outsourcing (BPO) service provides significant efficiency increases to our clients. We offer up to a 42% increase in efficiency through the following:

  • Cost reduction: Access to a large pool of resources and talent, enables us to handle high volumes of work at a lower cost per unit.

  • Specialization and expertise: KIVO specializes in specific business functions and invests in the necessary infrastructure, technology, and talent. This expertise allows us to perform tasks more efficiently and accurately than in-house teams, resulting in higher-quality output and a reduction in errors.

  • Technology and automation: Our cutting-edge technology and automation tools help streamline processes and reduce manual labor. Our technology not only speeds up processes but also increases accuracy, resulting in a higher level of efficiency.

  • Focus on core business: Outsourcing non-core functions to KIVO allows our client companies to focus on their core competencies and strategic goals. By reallocating resources and attention to high-value activities, our clients can improve their overall efficiency and effectiveness in the marketplace