At KIVO BPO, we are committed to protecting the privacy and security of our clients’ personal information. This privacy policy outlines how we collect, use, disclose, and protect personal information in our business operations. 

1. Collection of Personal Information

We may collect personal information from our clients or their customers in the course of providing our services. This information may include names, addresses, email addresses, phone numbers, payment information, and other information necessary for the provision of our services. We collect personal information only for the purposes for which it was provided to us.

2. Use of Personal Information

We use personal information to provide our services, to respond to inquiries and requests, to communicate with our clients, and to comply with our legal obligations. We may also use personal information for other purposes that are consistent with the purpose for which it was collected or as otherwise permitted by law.

3. Disclosure of Personal Information

We do not sell personal information to third parties. We may disclose personal information to third-party service providers who assist us in providing our services, such as IT service providers or payment processors. We require all third-party service providers to maintain the confidentiality and security of personal information and to use it only for the purposes for which it was disclosed. We may also disclose personal information when required by law or to protect our legal rights.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, to comply with our legal obligations, or as otherwise permitted by law.

5. Security

We have implemented physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. We regularly review and update our security measures to ensure that they remain effective.

6. Access and Correction

Clients have the right to access and correct their personal information held by us. To request access to or correction of personal information, please contact us using the contact information provided below.

7. Complaints

Clients may make a complaint about our handling of their personal information. We will investigate and respond to complaints within a reasonable time. If a client is not satisfied with our response, they may contact the relevant data protection authority.

8. Updates to this Privacy Policy

We may update this privacy policy from time to time. We will post any updates to this policy on our website and notify our clients of any material changes.

If you have any questions or concerns about this privacy policy or our handling of personal information, please contact our Privacy Officer at [email protected].