1. Collection of Personal Information
We may collect personal information from our clients or their customers in the course of providing our services. This information may include names, addresses, email addresses, phone numbers, payment information, and other information necessary for the provision of our services. We collect personal information only for the purposes for which it was provided to us.
2. Use of Personal Information
We use personal information to provide our services, to respond to inquiries and requests, to communicate with our clients, and to comply with our legal obligations. We may also use personal information for other purposes that are consistent with the purpose for which it was collected or as otherwise permitted by law.
3. Disclosure of Personal Information
We do not sell personal information to third parties. We may disclose personal information to third-party service providers who assist us in providing our services, such as IT service providers or payment processors. We require all third-party service providers to maintain the confidentiality and security of personal information and to use it only for the purposes for which it was disclosed. We may also disclose personal information when required by law or to protect our legal rights.
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, to comply with our legal obligations, or as otherwise permitted by law.
We have implemented physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. We regularly review and update our security measures to ensure that they remain effective.
6. Access and Correction
Clients have the right to access and correct their personal information held by us. To request access to or correction of personal information, please contact us using the contact information provided below.
Clients may make a complaint about our handling of their personal information. We will investigate and respond to complaints within a reasonable time. If a client is not satisfied with our response, they may contact the relevant data protection authority.
Our specialized Business Process Outsourcing (BPO) service provides significant efficiency increases to our clients. We offer up to a 42% increase in efficiency through the following:
Cost reduction: Access to a large pool of resources and talent, enables us to handle high volumes of work at a lower cost per unit.
Specialization and expertise: KIVO specializes in specific business functions and invests in the necessary infrastructure, technology, and talent. This expertise allows us to perform tasks more efficiently and accurately than in-house teams, resulting in higher-quality output and a reduction in errors.
Technology and automation: Our cutting-edge technology and automation tools help streamline processes and reduce manual labor. Our technology not only speeds up processes but also increases accuracy, resulting in a higher level of efficiency.
Focus on core business: Outsourcing non-core functions to KIVO allows our client companies to focus on their core competencies and strategic goals. By reallocating resources and attention to high-value activities, our clients can improve their overall efficiency and effectiveness in the marketplace