Server Security Policy

1. Purpose
The purpose of this policy is to establish guidelines for securing KIVO BPO’s servers to ensure the confidentiality, integrity, and availability of our systems and data.

2. Scope
This policy applies to all servers used by KIVO BPO for the delivery of services.

3. Policy

Servers must be secured as follows:

a. Physical Access
Servers must be located in a secure, access-controlled environment to prevent unauthorized physical access.

b. Access Control
Access to servers must be restricted to authorized personnel only, using strong passwords, multi-factor authentication, and access control lists.

c. Hardening
Servers must be hardened to minimize the risk of attack, including removing unnecessary software and services, applying security patches and updates, and configuring firewalls and intrusion detection systems.

d. Monitoring
Servers must be monitored for unusual activity and security incidents, using automated tools and manual reviews.

e. Backup and Recovery
Servers must be regularly backed up and tested to ensure the availability of our systems and data in the event of a failure or disaster.

f. Retention
Backups must be retained for a sufficient period of time to comply with legal and regulatory requirements.

g. Incident Response
We will maintain an incident response plan to respond to security incidents that may occur on our servers and minimize their impact on our systems and data.

4. Enforcement
Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

This policy will be reviewed and updated as necessary to ensure that it remains effective and aligned with KIVO BPO’s data protection objectives and controls.

6. Contact
If you have any questions or concerns about this server security policy, please contact us at [email protected].



Efficiency increase of 42%

Our specialized Business Process Outsourcing (BPO) service provides significant efficiency increases to our clients. We offer up to a 42% increase in efficiency through the following:

  • Cost reduction: Access to a large pool of resources and talent, enables us to handle high volumes of work at a lower cost per unit.

  • Specialization and expertise: KIVO specializes in specific business functions and invests in the necessary infrastructure, technology, and talent. This expertise allows us to perform tasks more efficiently and accurately than in-house teams, resulting in higher-quality output and a reduction in errors.

  • Technology and automation: Our cutting-edge technology and automation tools help streamline processes and reduce manual labor. Our technology not only speeds up processes but also increases accuracy, resulting in a higher level of efficiency.

  • Focus on core business: Outsourcing non-core functions to KIVO allows our client companies to focus on their core competencies and strategic goals. By reallocating resources and attention to high-value activities, our clients can improve their overall efficiency and effectiveness in the marketplace