Server Software Update Policy

1. Purpose
The purpose of this policy is to establish guidelines for updating server software to ensure the security and reliability of KIVO BPO’s systems and data.

2. Scope

This policy applies to all servers used by KIVO BPO for the delivery of services.

3. Policy
Server software must be updated as follows:

a. Review
We will review software updates and patches for applicability to our systems and data.

b. Testing
We will test software updates and patches in a non-production environment to ensure that they do not cause any adverse effects.

c. Deployment
Approved software updates and patches will be deployed to our production environment.

d. Verification
We will perform verification testing to ensure that the software updates and patches have been applied correctly and that any security vulnerabilities or bugs have been addressed.

e. Timing
We will prioritize software updates and patches based on their severity and the risk they pose to our systems and data.

f. Notification
We will notify users and stakeholders of any planned software updates or patches that may result in service interruptions.

4. Enforcement
Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

5. Review
This policy will be reviewed and updated as necessary to ensure that it remains effective and aligned with KIVO BPO’s data protection objectives and controls.

6. Contact
If you have any questions or concerns about this server software update policy, please contact us at [email protected].



Efficiency increase of 42%

Our specialized Business Process Outsourcing (BPO) service provides significant efficiency increases to our clients. We offer up to a 42% increase in efficiency through the following:

  • Cost reduction: Access to a large pool of resources and talent, enables us to handle high volumes of work at a lower cost per unit.

  • Specialization and expertise: KIVO specializes in specific business functions and invests in the necessary infrastructure, technology, and talent. This expertise allows us to perform tasks more efficiently and accurately than in-house teams, resulting in higher-quality output and a reduction in errors.

  • Technology and automation: Our cutting-edge technology and automation tools help streamline processes and reduce manual labor. Our technology not only speeds up processes but also increases accuracy, resulting in a higher level of efficiency.

  • Focus on core business: Outsourcing non-core functions to KIVO allows our client companies to focus on their core competencies and strategic goals. By reallocating resources and attention to high-value activities, our clients can improve their overall efficiency and effectiveness in the marketplace